Your Consumer and Constitutional Rights

Consumer organisations worldwide use the eight consumer rights to lobby on behalf of consumers and validate the views of consumers.

These rights outline the basic needs of health consumers:

The right to satisfaction of basic needs - food, clothing, shelter, health care and education.
The right to safety - protection against products, production processes and services which are hazardous to health or life.
The right to be informed - given the facts needed to make an informed choice, and protected against dishonest or misleading advertising and labelling.
The right to choose - to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
The right to be heard - to have consumer interests represented in the making and execution of government policy and in the development of products and services.
The right to redress - to receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
The right to consumer education - to acquire knowledge and skills needed to make informed, confident, choices about goods and services, while having an awareness of basic consumer rights and responsibilities.
The right to a healthy environment - to live and work in an environment which is non-threatening to the well being of present and future generations.

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